Shipping Policy

Delivery Process

As soon as your order has been shipped, we will send you a notification email with the tracking details. You can use this information to track your order's progress and know when to expect it.

Upon receipt of your order, we will process and arrange for shipment as soon as possible. Order processing time is approximately: 1 - 3 business days, depending on the number of items in stock and the time frame for restocking.

Orders over $90 ship for free shipping. Orders under $90 ship for standard shipping with flat rate charge of $6.99.

Country	Standard Shipping Cost	Order Total Of $90 Or More (After Discount)	Standard Shipping Time
United States	$6.99	FREE	5-8 Business Days
Canada	$6.99	FREE	5-8 Business Days
Australia	$6.99	FREE	5-8 Business Days
United Kingdom	$6.99	FREE	5-8 Business Days
Rest Of Worrld	$6.99	FREE	5-8 Business Days

Order Delivery Time=Order Processing Time+Shipping Time

For example, if you order a Hoodie, it will need 1 - 3 business days of processing time and 8-13 business days of shipping time. Therefore, you are expected to receive it in 6 - 11 business days.

Note: Delays in shipping may occur with some orders! Due to holidays or website promotions, there is a short-term surge in sales of certain items, resulting in shipping delays caused by insufficient stock quantities.(If you have any questions, please contact customer service to get the specific shipping time of your order!)

 

International Shipping

• We offer worldwide delivery except for the following non-delivering countries.
• Thailand, India, Brazil, Mexico, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire.

 

Taxes

• Except for the United States, some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers.
• (Such as the UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden, and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

 

Order Tracking

• After the order is shipped, we will send you a shipment confirmation email containing the order tracking number and tracking link, you can check the tracking information yourself.
• If you have any questions or need help, please contact our online customer in the first instance at service@hellxcity.com

 

Add Information

• We process orders Monday - Friday (business days), weekends and holidays are postponed.
• All delivery times are for customer reference only and are subject to unforeseen factors.We are not responsible for delays due to (weather, delivery carrier factors, delays related to customer error and holidays, etc.) or any other unforeseen factors.

Note: Hellxcity is not responsible for delivery failures due to negligent customer behavior. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee information (e.g., address, contact number, or consignee name).

We will not refund for lost items due to the above circumstances. If you find an error in your order information, please contact us at the first time and provide us with your order number and correct receiving information.

 

Returns And Refunds

• If, for any reason, your products arrive damaged or defective, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.
• Email us: service@hellxcity.com
• Time: Mon.- Fri. 9:00AM - 6:00PM(EST)